Windows Server 2016 – HP RDX USB Drive not recognized

We installed an HP RDX USB 3.0 removable disk to use together with Windows 2016 Backup. Which was a challenge as well to get that installed ?

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So getting this simple USB 3.0 device installed was driving us crazy as well ! Using USB Devices should be plug and play not? Sad smile

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Once we plugged in the USB removable disk it was recognized and could be used. But Windows 2016 Backup did not see this device as an external USB Disk ?

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After a long time search and trial and error, we found what was wrong. Smile

SOLUTION :

– First we upgrade the device Firmware, but that did not help.

– Next we went to the HP Support Site and found a utillity called RDX Util

Once downloaded you can do a Selftest, Firmware upgrade, etc

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But more important is that you can change the Device Mode for Removable Disk to Fixed Disk.

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The disk Type changed from Removable to Basic

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Once this was done and re-format the disk., Windows Backup was able recognize the device.

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And everything ran stable

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Enjoy !

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