Windows Server 2016 – HP RDX USB Drive not recognized

We installed an HP RDX USB 3.0 removable disk to use together with Windows 2016 Backup. Which was a challenge as well to get that installed ?

So getting this simple USB 3.0 device installed was driving us crazy as well ! Using USB Devices should be plug and play not? Sad smile

Once we plugged in the USB removable disk it was recognized and could be used. But Windows 2016 Backup did not see this device as an external USB Disk ?

After a long time search and trial and error, we found what was wrong. Smile

SOLUTION :

– First we upgrade the device Firmware, but that did not help.

– Next we went to the HP Support Site and found a utillity called RDX Util

Once downloaded you can do a Selftest, Firmware upgrade, etc

But more important is that you can change the Device Mode for Removable Disk to Fixed Disk.

The disk Type changed from Removable to Basic

Once this was done and re-format the disk., Windows Backup was able recognize the device.

And everything ran stable

Enjoy !

This entry was posted on Monday, April 3rd, 2017 at 8:56 am and is filed under Server, Windows. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to Windows Server 2016 – HP RDX USB Drive not recognized

rouge02 says:

May 28, 2020 at 6:46 pm

Thanks for this. It works great on my Server 2019 system.

Reply

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